Definitions

In these Terms and Conditions, the following terms shall have the definitions as indicated:
• “Terms and Conditions” – means are the terms and conditions that are herein contained.
• “Privacy Policy” means our necessary practices regarding the privacy and security of your information when accessing and/or using this Website and any features it offers.
• “Website” means this website, accessible at or via any or all of the following internet addresses: “https”, “http”, “www”
• “you” means any and all persons accessing or using this Website and/or using any information and/or services available on or via this Website;
• “we” and “our” and “us” means this company, and owner of the website, All Seasons Flowers.
• “UAE” means United Arab Emirates, All Seasons Flowers’ country of primary business operation.

Terms & Conditions

1.Our Products

1.1 All Products as showed on this website are all subject to availability. In case we are unable to supply your selected item, we reserve the right to substitute it with a product of equal value, quality and colour.
1.2 If we are unable to supply your selected item or a fitting substitution, we shall notify you as soon as is sensibly possible and shall reimburse your payment in full and within 30 days from the supposed to be delivery date.
1.3 We may deliver to you some flowers in bud to ensure longer life.
1.4 Event packages are priced accordingly and Terms and Conditions of Events strictly applies.

2. Prices

2.1 Prices listed on the website are valid for a maximum of 14 days from date your order is placed.
2.2 Prices include VAT at UAE imposed rate (5%), applies to delivery charges.

3. Orders / Payments

3.1 In order for us to meet your order we need all necessary fields within the order form to be filled out with your complete details, including accurate location and landmarks, if applicable, together with those of the intended recipient and all necessary payment details. We do accept payments by all major credit and/or debit cards that are valid for use in UAE. By clicking on the ‘check out’ button on the Order Form, you are accepting to be bound by our terms and conditions contained in these Terms and Conditions and all other terms appearing anywhere on the site.
3.2 We cannot accept the orders from customers who are less than eighteen (18) years of age.
3.3 For Payment Security We suggest you order online using our secure order form or by phone.
3.4 Upon submission of your Order Form, the same will be subjected to our acceptance. We will issue a written confirmation of order acceptance visa e-mail to the e-mail address which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.5 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.
3.6 Your purchase on this Website will be deemed to have occurred in UAE. These Terms and Conditions shall be governed by and construed in accordance with UAE Law and the parties agree to submit to the exclusive jurisdiction of the UAE courts.

4. Delivery

4.1 Delivery charges will be applicable within the specified area. Selected products might not be available for delivery to certain areas.
4.2 Should a scheduled delivery be requested we will at our best effort attempt to comply with request but cannot be bound in any way to honor such a request.
4.3 The delivery time for same day delivery is that the order should be placed between 9:00 to 17:00 (5:00pm) GMT+4 (for within the city limits in Abu Dhabi). Note: Delivery is Saturday in case of late day Thursday orders and all Friday orders. Any order placed after 5pm will be considered as next day delivery. Out skirts of Abu Dhabi City Centre, Al Ain and Dubai orders should be placed a day (24 hrs) prior.
4.4 Where incorrect personal and delivery details have been provided on the order form and will caused problems or delays in delivery, therefore please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you if any delivery problems are encountered.
4.5 We will give our best effort to ensure that your delivery is made on the requested date you placed on the order form, but in very rare circumstances that delivery on the requested terms will not be possible, you will be given prior notice and we shall either make alternative arrangements or shall refund your payment in full (as per 1.2).
4.6 When a third party is involved during delivery, such as hospitals, schools, Offices, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
4.7 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will execute the following actions: (1) attempt to deliver to a neighbor; (2) in the event that there is no person available to receive the goods, we will inform you through contact details provided on the order form that we tried to deliver the goods and they will be returned to our premises. The order then cannot be cancelled/refunded, after both aforementioned actions taken, you will need to arrange pick up of the goods or should you opt the goods to be re-delivered, you will be required to pay another delivery fee.

5. Refund & Cancellation

5.1 In case of cancellation, the customer can send request to our official email or call us directly through landline/mobile number, (a) within one (1) hour from order confirmation for Orders within Abu Dhabi City Centre; or (b) five (5) hours from order confirmation for orders outskirt of Abu Dhabi, AI Ain and Dubai, but note cancellations are solely be decided by All Seasons. In case of approved cancellation, refunds will be processed within 14 workings days. Please contact the store to confirm before cancellation.

6. Shipping & Return

We will deliver the ordered items at the location mentioned in the order form. If first attempt delivery is not successful, we will contact the customer to attempt a second delivery. If second attempt is not successful, customer is obliged to collect from our store or should the items need to be re-delivered, customer will be required to pay a delivery fee.

7. Substitution of items

As the items displayed on the website are subject to availability, we will do whatever it takes and put in every effort to provide you with the items which have been placed on the order form. If we need to make changes or substitutions, we will advise you at the earliest before delivery and propose the most effective and most suitable substitute, and will ensure you that it is of good quality and equal value.
Important note: In the case substitute items are not acceptable for you, you will have the right to cancel the same order and we will refund the paid amount within 14 working days.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists under statute law.

 8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Terms & Conditions of Events

1.Consultation

1.1 You can have a free consultation with All Seasons’ Florists, at which time they will discuss with you in detail all the floral & decorative requirements for your event function. This is where all the items required for your event are discussed including color themes and schemes, flower kinds and quantity, availability, over all event styles, delivery, booking and payment. All seasons will focus on your preferences while providing you our professional opinions to make your event memorable, personal, unique and wonderful. You are more than welcome to call or email at any time with any changes or queries you may have. 

1.2 After the discussion, we will prepare a detailed quotation as per all the details mentioned at the meeting, which will be emailed.

2. Booking

2.1 Once you have decided to proceed with the quotation, a non-refundable deposit of 25% of the total of the order is required in order for us to secure your booking and reserve you a schedule. We will only consider an official confirmation through a signed written letter attaching the signed quotation from us for Individuals; and a signed and stamped Purchase Order for Organizations. All items listed on the signed quotation/purchase order reverted to us are therefore assumed as confirmed and correct, thus we do not take any responsibility for any errors or omissions after.

3. Cancellations

3.1 Cancellation of the event:

The booking cannot be cancelled once already booked. The event can only be postponed to a later date. However, in the event of natural disasters and unforeseen circumstances like death within the family or an accident of the customer it can be cancelled or rescheduled for a later date.

3.2 Refunds on cancellation

Should we need to cancel the event due to a fortuitous event or extreme unlikely circumstances, there will be no refund of any payments made.

3.3 Postponing the event date:

Should you need to change the date or postponed the date of the event; you will need to inform us in writing as soon as possible. Should the “new” date be available, we will confirm it with you in writing. Should the date not be available, you will forfeit your deposit and pay for total costs that we will incur for the perishable items.

3.4 Samples:

We are happy to provide samples, like flowers and flower arrangements, if necessary, at a fee which is to be confirmed at the time of the request. The fee is due to be paid at the time the sample is delivered to you. The samples are not to be photographed.

3.5 Substitution of items:

As seasonal changes or availability are not controllable by us, we will do whatever it takes and put in every effort to provide you with the products which have been agreed upon. If we need to make changes or substitutions, we will advise you at the earliest and propose the most effective and most suitable situation, and will ensure you that it is of good quality and equal value. Important note: a lot of our floral materials and accessories are imported from overseas countries and therefore can be unpredictable as well.

3.6 Changes:

Minor changes that will not affect the initially agreed quote can be made to your order up to 2 weeks prior to the date of the event, and should be emailed to us at the earliest.

3.7 Shipping & Return

We will deliver and set up at destinations explicitly agreed. All details, including exact location, landmarks, contact persons and authorized personnel should be communicated to us and necessary documents, such as work permits, be provided to us 2 weeks prior to the event date. If we did not receive such details, any delay in the delivery and set up that raised the necessity to move the event to another date, the terms of “Postponing the event date” strictly applies. In the event that there is no person available to receive the goods, the goods will be returned to our premises and you will need to arrange pick up of the goods. Should your goods need to be re-delivered, you will be required to pay another delivery fee.

3.8 Items Lost or Damaged:

Should the goods be lost or damaged after delivery, we cannot accept liability for this.

3.9 Hired Items:

All hired items outlined in your quotation are the responsibility of the hirer from the point of delivery to the time of pickup of the goods. Should any items be lost, damaged or stolen it is not our responsibility to pay for the replacement/damages of any of those items. In the case we are the hirer and the hired items used in the event were damaged due to your negligence, the equivalent amount will be billed in addition to your initial quotation.

3.10 Privacy:

All your personal details are treated as confidential information and will not be disclosed under any circumstances to other parties, without your written authority.

3.11 Payment:

Can be made via Bank Transfer, or cheque issued under our account name. We also accept cash payments and direct deposit to our bank account. All payments need to be received and processed before any items can be dispatched.

3.12 Injury / Negligence:

You agree and acknowledge that All Seasons Flowers is not responsible or accountable for any personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.

All Seasons Flowers reserves the right to change these Terms and Conditions without notice. Terms and Conditions published on this website will always be the latest version and will override any prior Terms and Conditions provided in any other form.